Operations Manager
1 month ago
Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. Our team of certified specialists uses innovative technologies to protect millions of homes and businesses across Canada.
Key Responsibilities:- Train, lead, and develop a team of service technicians to achieve sales and revenue goals, client loyalty, and retention.
- Manage daily operations of pest control technicians to provide superior customer service.
- Offer direction to staff in all aspects of operations, service, and client care.
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
- Daily travel throughout the territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development.
- Able to work a flexible schedule, including early mornings and weekend work when needed.
- Submit weekly, monthly, and yearly reports, as required.
- Monitor and adjust scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management.
- Bachelor's degree (preferred but not required).
- 3-5 years in a management role with emphasis in customer service.
- Pest control management experience required.
- Success in training, mentoring, and coaching service professionals.
- Excellent verbal and written communication skills.
- Previous experience in a route-oriented, service environment a plus.
- Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations.
- Must pass pre-employment background screen.
- Must possess a valid driver's license and pass motor vehicle record search.
- Company car.
- Company events.
- Dental care.
- Employee assistance program.
- Extended health care.
- Life insurance.
- Paid time off.
- RRSP match up to 3.5%.
- Vision care.
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
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