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Operations Manager

2 months ago

Halifax, Nova Scotia, Canada Rentokil Initial Full time
Operations Manager Job Description

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong commitment to innovation and customer satisfaction, we are seeking an experienced Operations Manager to join our team in Halifax, NS.

Key Responsibilities:

  • Lead and develop a team of service technicians to achieve sales and revenue goals, client loyalty, and retention.
  • Manage daily operations to provide superior customer service to clients.
  • Offer direction to staff in all aspects of operations, service, and client care.
  • Responsible for managing basic financial performance, including revenue growth and expense control.
  • Daily travel to visit clients, assist pest technicians, and partner with the sales team on business development.
  • Able to work a flexible schedule, including early mornings and weekend work when needed.
  • Submit weekly, monthly, and yearly reports as required.
  • Monitor and adjust scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management.

Requirements:

  • Bachelor's degree (preferred but not required).
  • 3-5 years in a management role with emphasis on customer service.
  • Pest control management experience required.
  • Success in training, mentoring, and coaching service professionals.
  • Excellent verbal and written communication skills.
  • Previous experience in a route-oriented, service environment a plus.
  • Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations.
  • Must pass pre-employment background screen.
  • Must possess a valid driver's license and pass motor vehicle record search.

Benefits:

  • Company car.
  • Company events.
  • Dental care.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.
  • Paid time off.
  • RRSP match up to 3.5%.
  • Vision care.

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please contact our HR Department.