Tele-Care Administrative Support Specialist

1 month ago

Masset, Canada Northern Health Authority Full time
Position Overview

Northern Health Authority is seeking a skilled, highly organized, and proactive permanent part-time Tele-Care Administrative Support Specialist to assist the Primary & Community Care division.

In alignment with Northern Health's vision of an integrated service system where individuals and their families receive primary care in supportive environments, the Tele-Care Administrative Support Specialist plays a crucial role within the Tele-Care interprofessional team.

As a vital team member, the Tele-Care Administrative Support Specialist aids healthcare providers and the Tele-Care Interprofessional Team in delivering safe, efficient, and high-quality Primary Services through virtual support mechanisms.

The Tele-Care Administrative Support Specialist is responsible for both operational and clerical support within the virtual Tele-Care clinic, adhering to Northern Health policies and procedures.

This role includes managing workspace within the Medical Office Information System (MOIS). The Specialist is tasked with formatting consultations for primary care providers across the Northern Health region and occasionally beyond; verifying and dispatching lab requisitions to the nearest testing facilities; assisting with scheduling public health and Medical Health Officer requests; following up on inquiries regarding lab requisitions and test outcomes from patients, providers, and testing facilities; sending medical notes to patients and aiding them in accessing their secure messages; and ensuring that all calls are concluded or transitioned to the next provider as necessary.

The Specialist must also ensure consistency in appointment scheduling, confirming that appointments are displayed on the correct date and daybook, and are scheduled or rescheduled as needed.


Work Schedule: Days - 08:00 to 16:30, Rotating

Northern Haida Gwaii Hospital and Health Centre serves the local communities with various medical services, including emergency care, laboratory services, diagnostic imaging, and more.

Services offered include:

  • Emergency Services
  • Laboratory Services
  • Diagnostic Imaging Services
  • Pharmacy Services
  • Chronic Disease Management
  • Physiotherapy Services
  • Speech and Language Therapy
  • Mental Health and Substance Use Services
  • Home and Community Care Services
  • Visiting Specialists in various fields

Community Health Services include:

  • Harm Reduction Services
  • Tuberculosis Testing
  • Prenatal Services
  • Kindergarten Screening
  • STI Testing
Benefits of Working with Northern Health

  • Comprehensive benefits package including extended health/dental and a municipal pension plan for eligible employees.
  • Three weeks of vacation after one year of continuous service.
  • Financial assistance for relocation expenses for qualifying positions.
  • Employee referral incentives.
  • Employer-sponsored training and leadership development opportunities.
  • Access to outdoor activities and minimal commute times.
  • Loan Forgiveness Programs available through federal and provincial initiatives for qualifying professions.
Application Requirements:

As part of your application, please upload the following documentation:

  • Registration number (if applicable)
  • Supporting documents regarding education and qualifications for this position.
Qualifications

  • High School Diploma.
  • Completion of an Office Assistant Course from an accredited Community College, plus two years of recent, relevant experience in a healthcare environment.
  • Alternatively, an equivalent combination of education, training, and experience.
  • Clinical background is preferred.
Skills and Competencies:

  • Proven experience with MOIS.
  • Strong attention to detail and adherence to specific processes.
  • Understanding of clinical and clinic operations.
  • Ability to manage and prioritize multiple tasks effectively.
  • Capability to work collaboratively within an integrated administrative team.
  • Proficient in both written and verbal communication.
  • Typing speed of 40 WPM.
  • Competence in operating relevant equipment.
  • Ability to follow detailed instructions accurately.
  • High degree of tact and diplomacy in interactions.
  • Compliance with staff and patient safety practices and policies.
  • Knowledge of Medical Terminology.
  • Ability to thrive in a fast-paced virtual healthcare environment.
  • Proficiency in word processing, spreadsheet applications, and specialized clinical information systems.
  • Physical capability to perform the duties of the position.
About Northern Health

Northern Health encompasses an extensive area and provides health services across numerous communities and First Nations. We deliver hospital and community-based healthcare for a diverse population.

With a workforce of over 7,000, Northern Health is committed to delivering exceptional health services through dedicated staff and physicians, in collaboration with local communities and organizations.

A wide range of career opportunities exists within our hospitals, long-term care facilities, public health units, and various specialized service offices.

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