Field Service Technician

4 weeks ago


Saskatoon, Saskatchewan, Canada TerraSource Global Full time
Job Title: Field Service Technician

At TerraSource Global, we are seeking a highly skilled Field Service Technician to join our team. As a key member of our service operations team, you will play a critical role in ensuring the optimal performance of our equipment and providing exceptional customer service.

Key Responsibilities:
  • Supervise and advise customers on equipment installation, operation, and maintenance, identifying opportunities for service and parts sales.
  • Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
  • Complete service visits, generate professional reports, and submit billing in a timely manner.
  • Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Manage time and resources effectively to minimize overtime and expenses, while generating Value Add Service and Parts Quotes.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.
Requirements:
  • Associate's degree (A.A.) or equivalent in a technical field, or a minimum of 5 years of related heavy industrial service experience and/or training.
  • English writing and verbal skills required; French a plus.
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups.
  • Mathematical concepts such as fractions, percentages, and ratios required for practical situations.
  • Considerable ingenuity and judgment required to deal with factors not easily evaluated.
  • Valid driver's license and insurability under company's motor vehicle insurance policy required.
  • Demonstrated common PC skills, including Microsoft products, and experience with SalesForce or similar customer management software preferred.
  • Annual MSHA Vendor Training and Surface and Underground Vendor Training/Certifications required.
Travel and Work Schedule:

Employee must be able to travel 60% of the time, with some international travel required. Work schedule may be adjusted to allow weekdays off when weekends are worked.

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee's ability to see near and far distances.



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