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Client Relationship Intern

3 months ago

Lake Country, Canada RBC Full time

Position Overview

Role Summary

What is the opportunity?

This distinctive role leverages your client-oriented sales acumen and innate problem-solving abilities to enhance each client interaction. In this capacity, you will assist clients with their daily banking needs. As an ambassador for RBC, you will provide value during critical moments for clients and work alongside RBC partners to help clients reach their financial objectives. Whether you are guiding a client on how to navigate digital banking, welcoming a new client, or directing a complex inquiry to a specialist, your knowledge will play a vital role in crafting significant and memorable client experiences that foster client satisfaction and loyalty.

Key Responsibilities

  1. Proactively engage with clients throughout the branch and in the community, identifying banking needs, offering assistance and advice, and recognizing sales and referral opportunities.
  2. Emphasize client education and demonstration, utilizing technology to create a remarkable client experience, drive sales, and retain business.
  3. Respond to client-initiated inquiries, assisting them with a comprehensive range of financial transactions.
  4. Actively listen and engage clients in dialogue to better understand their unique needs.
  5. Take initiative in resolving and preventing client banking issues.
  6. Build and maintain relationships with partners to maximize business opportunities and referrals.

Qualifications for Success

Essential Skills

  1. A demonstrated commitment to prioritizing clients, along with proven success in a hands-on, target-oriented sales environment.
  2. Strong problem-solving and interpersonal skills, with the ability to cultivate meaningful relationships and proactively connect with clients.
  3. Adaptability, eagerness to learn, strong ethical standards, and a drive for success.
  4. Proficiency in digital tools across various devices (e.g., smartphones, tablets, laptops).
  5. Availability to work during all business hours.

Preferred Skills

  1. A history of establishing rapport and maintaining client relationships within the financial or service sectors.
  2. Accreditation in Mutual Funds (e.g., Investment Funds in Canada or the Canadian Securities Course).

Benefits of Joining RBC

We are driven by the challenge to excel, innovative thinking to foster growth, and collaboration to provide trusted advice that empowers our clients and supports community prosperity. We value each other, strive to reach our potential, make a positive impact in our communities, and achieve mutual success.

  1. A comprehensive Total Rewards Program that includes competitive compensation, bonuses, and flexible benefits.
  2. Ongoing opportunities for career growth.
  3. World-class sales training, coaching, and development resources.
  4. Support from a dynamic, collaborative, and high-performing team, along with top-tier tools and training.
  5. Potential for significant success and career advancement within RBC.

RBC is dedicated to promoting flexible work arrangements whenever feasible. Specific details will be discussed with the Hiring Manager.

Core Competencies

Adaptability, Solution-Oriented Advice, Client Focus, Client Engagement, Effective Communication, Curiosity, Data Analysis, Digital Proficiency.

Commitment to Inclusion

At RBC, we embrace diversity and inclusion as drivers of innovation and growth. We are committed to building inclusive teams and an equitable workplace where employees can bring their authentic selves to work. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for all prospective employees, including those with different abilities. Please inform us if you require any accommodations during the recruitment process.