Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre
3 weeks ago
Veterinary Reception, Client Care
Lake Country, BC (north of Kelowna)
Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service focused Veterinary Reception, Client Careto join our team. This great opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated Additional responsibilities and qualities for this role are:
Create a warm and welcoming environment for our patient and pet parents
Ability to answer a multi-line phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Compensation: $ to $ per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in:
A caring culture of
Competitive wages and benefits
– Planning for your future just got easier with VCA Canada
Wellness days, sick days, and vacation time
Annual uniform allowance
Exceptional career development: there is room to grow here
Referral Bonus Rewards
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (telemedicine) offering quick access to quality care
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
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Lake Country, Canada VCA Full timeVeterinary Reception, Client Care at Tri Lake Animal Hospital and Referral CentreLocation: Lake Country, BC (north of Kelowna)Tri Lake Animal Hospital and Referral Centre is looking for a full-time customer service-oriented Veterinary Reception, Client Care to join their team. Your main role is to ensure that our clients and their pets feel welcomed, well...
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Lake Country, Canada VCA Full timeVeterinary Reception, Client Care Lake Country, BC (north of Kelowna) Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service focused Veterinary Reception, Client Careto join our team. This great opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily...
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