Floor Leader

3 weeks ago

Vancouver, British Columbia, Canada Lush Full time

Job Title: Full Time Floor Leader

Job Summary:

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush. As a Floor Leader, you will play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions.

Key Responsibilities:

Sales and Customer Experience:

  • Drive Sales: Utilize sales metrics to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
  • Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement.
  • Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement:

  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

  • Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
  • Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

  • Minimum 1 year of experience in customer service and sales.
  • Cash handling and opening/closing procedures.
  • Supervisory experience involving coaching, feedback, and training.
  • Problem-solving issues related to customer service in day-to-day operations.
  • A fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred:

  • Experience with consultation-based customer service models.
  • Experience analyzing sales metrics.
  • Experience working in skincare or cosmetics.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

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