Floor Leader

1 month ago

Vancouver, British Columbia, Canada Lush Full time

Job Summary:

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush. As a key member of our store management team, you will play a vital role in driving sales, delivering exceptional customer experiences, and leading a team of sales associates to achieve their goals.

Key Responsibilities:

Sales and Customer Experience:

  • Drive Sales: Utilize sales data and analytics to inform coaching and feedback to the sales team, and make adjustments to the shop floor structure to meet and exceed sales goals.
  • Customer Experience: Lead by example in delivering a world-class customer experience, including product demonstrations and consultations. Foster a culture of excellence in customer service to drive sales and create a loyal customer base.
  • Building the Brand: Educate customers on Lush brand values and articulate our position on key issues such as animal testing, sustainability, and social responsibility.
  • Product Passion: Develop and maintain in-depth product knowledge to make informed recommendations and drive sales.

Team Involvement:

  • Development: Train and coach sales associates on effective sales techniques and product knowledge to improve their performance and drive sales.
  • Diversity, Equity, Inclusion, and Belonging: Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

  • Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening and closing the register, and reconciling cash drawers.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train sales associates on inventory best practices and support management with inventory tasks.

Qualifications:

Required:

  • Minimum 1 year of experience in customer service and sales.
  • Cash handling and opening/closing procedures.
  • Supervisory experience involving coaching, feedback, and training.
  • Problem-solving issues related to customer service in day-to-day operations.
  • A fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred:

  • Experience with consultation-based customer service models.
  • Experience analyzing sales metrics.
  • Experience working in skincare or cosmetics.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

About Lush:

Lush is a global cosmetics company that is committed to creating products that are good for the skin and good for the planet. We are passionate about promoting sustainability, animal welfare, and social responsibility in all aspects of our business.

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