Floor Leader

4 weeks ago

Vancouver, British Columbia, Canada Lush Full time
Job Title: Floor Leader

As a key member of our store team, the Floor Leader plays a vital role in supporting the Store Management Team in driving sales, delivering exceptional customer experiences, and maintaining operational excellence.

Key Responsibilities:
  • Sales & Customer Experience: Utilize sales data to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations, and strive to exceed daily sales goals.
  • Building the Brand: Educate customers on Lush brand values and articulate our position on key issues, and engage with the community through store events and initiatives.
  • Product Passion: Increase product knowledge through constant learning and make informed product recommendations for every customer need.
Team Involvement:
  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance and support the growth of your team.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to DEIB, and foster a sense of belonging by promoting teamwork and recognizing each employee's unique contributions.
Operational Excellence:
  • Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, and securing the store at the end of each day.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and support management with inventory tasks.
Qualifications:
  • Minimum 1 year of experience in customer service and sales, cash handling, and supervisory experience.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

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