Counter Sales Associate
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will play a key role in providing exceptional customer service and support to walk-in customers at our Profit Centre counters.
Key Responsibilities
- Provide sales support to customers, answering questions and assisting with product selection and ordering.
- Maintain a clean and organized counter sales area, ensuring a positive customer experience.
- Support the Inside Sales and Outside Sales functions, providing product information and recommendations to customers.
- Assist customers with purchases, including processing orders and handling returns and warranty claims.
- Inform the buyer when stock levels are low, ensuring timely restocking and minimizing stockouts.
- Follow up on backorders with vendors, providing customers with accurate delivery dates.
- Process returns and warranty claims, ensuring compliance with all procedures.
- Navigate and resolve customer concerns and complaints in a professional and courteous manner.
Requirements
- Grade 12 diploma or equivalent; college and/or university degree an asset.
- A minimum of 2 years of experience in customer service or counter sales.
- Outstanding customer service and verbal communication skills.
- Excellent relationship building skills with customers, vendors, and teammates.
- Ability to learn and operate the applicable software system used to process orders.
- Experience working in a fast-paced environment.
- Intermediate math skills with a strong attention to detail.
- Ability to learn how to operate material handling equipment.
- Possess a strong work ethic and a high standard of integrity.
- Ability to work well independently and in a team setting.
Preferred Skills
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre.
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers.
- Experience using Trend, Eclipse, Word, Excel, and Outlook.
About EMCO Corporation
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to providing exceptional customer service and support, and we are seeking a like-minded individual to join our team.
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