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Counter Sales Representative

1 month ago

Victoria, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will provide exceptional sales support to walk-in customers, maintaining a clean and organized counter sales area, and providing support to customers by answering questions, picking, and entering orders.

Key Responsibilities

  • Assist customers who purchase material at the Profit Centre counters
  • Research product for customers and provide recommendations on our assortment of product
  • Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
  • Enter, pick, and pack sales orders generated at the counter
  • Maintain and clean the counter area including any merchandising displays
  • Inform the buyer when stocks levels are low
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
  • Navigate and find a solution for customer concerns and complaints

Requirements

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.

We offer a great work environment, competitive salary, benefits, and profit sharing, as well as opportunities for growth and development in your career.