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Housekeeping Operations Manager
2 months ago
Great Blue Heron Casino & Hotel is looking for a Full-time Housekeeping Operations Manager
Reporting directly to the Facilities Manager, the Housekeeping Operations Manager is accountable for overseeing the daily functions of the Housekeeping Department. This role involves planning and coordinating the activities of the housekeeping team to ensure that the department consistently meets or surpasses the cleanliness standards and health and safety regulations set by the Company and Casino, contributing to the comfort and overall satisfaction of both team members and guests.
The ideal candidate will be a dynamic professional with proven expertise, skills, and abilities, executing the following in alignment with the company's vision, mission, and values:
- Uphold the values of Great Canadian Entertainment by exemplifying and guiding staff to embrace and demonstrate the core company values consistently.
- Develop and enforce operational policies and procedures for the Housekeeping Department that foster a positive attitude, effective communication, follow-through, and respect, while minimizing risks to guests and team members.
- Supervise the utilization of departmental resources, including inventory management, equipment upkeep, procurement, and resource allocation.
- Prepare and present formal weekly reports to the Facilities Manager and conduct probationary and annual performance evaluations for housekeeping staff.
- Adhere to all company regulations, policies, and procedures, as well as applicable collective agreement articles, to promote a safe, fair, and equitable workplace.
- Thoroughly investigate and respond professionally to all complaints, concerns, and grievances within the designated timeframes, seeking fair and just resolutions to all issues.
- Collaborate with the Facilities Manager to formulate capital and operational budgets, managing those budgets to remain within allocated limits.
- Ensure sufficient staffing levels are maintained to fulfill essential duties on each shift and prevent shortages through proactive and cost-effective human resources planning.
- Guarantee that staff are effectively assigned to ensure all areas of the facility are cleaned and maintained as required.
- Create and uphold a daily, weekly, monthly, and annual cleaning schedule.
- Train, assign, supervise, and mentor competent housekeeping staff to ensure all cleaning crews are aware of job requirements and compliance regulations, providing direct supervision daily.
- Review all work completed by housekeeping staff daily to ensure satisfactory levels and standards of work are achieved and maintained.
- Maintain an adequate inventory of supplies through regular record-keeping and reorder as necessary in a timely and efficient manner.
- Act as a trainer and coach to inspire team members and take a proactive role in all disciplinary processes, exercising conflict resolution skills.
- Cultivate a positive work environment for the Housekeeping Department through strong team member relations, team-building activities, and open communication.
- Perform additional duties as assigned by the Facilities Manager.
Successful candidates will demonstrate the following qualifications:
- Experience in a management or supervisory role, preferably within a unionized resort, hotel, or casino setting.
- Formal education or training in managing an Environmental, Facilities, or Housekeeping department within a commercial or entertainment facility (or similar) is preferred.
- Knowledge of commercial cleaning practices, equipment, and procedures.
- Strong understanding of the application, operation, and maintenance of commercial cleaning equipment.
- Proven ability to work effectively under pressure and mitigate challenging labor-related issues, particularly in a unionized environment.
- Excellent communication skills, including the ability to develop and convey clear directives, goals, and expectations across all levels of the department.
- A history of creating and implementing proactive measures to ensure adherence to budget, schedule, work assignments, and quality service.
- Proficient computer skills and a demonstrable ability to use MS-Word, MS-Outlook, and MS-Excel.
- Willingness to lead by example and establish standards regarding conduct, behavior, and conflict resolution.
- Capability to train, mentor, and provide clear direction to team members to build core competencies and succession plans.
- Availability to work flexible hours within a three-shift, '24/7' environment, including weekends and holidays.
- Commitment to achieving clear deliverables and developing key performance indicators to measure progress and process improvement.
- Ability to take direction and prioritize tasks to achieve maximum results within the designated timeframe and budget.
- Understanding that effective leadership requires a balance of listening, observing, action, and providing direction.
Candidates must be prepared to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts. The hours of work will be determined by operational needs. Are you ready to take the next step in your career?
