Housekeeping Team Leader

3 weeks ago

Port Perry, Canada Great Canadian Entertainment Full time

Great Blue Heron Casino & Hotel is in search of a Full-time Housekeeping Team Leader

Reporting directly to the Facilities Manager, the Housekeeping Team Leader is accountable for the daily management of the Housekeeping Division. By organizing and coordinating the activities of the housekeeping personnel, the Team Leader's primary objective is to ensure that the department adheres to or surpasses the standards set by the Company and Casino regarding cleanliness and health and safety protocols, thereby enhancing the comfort and overall experience of the Casino's staff and visitors.

The ideal candidate is a dynamic professional with established knowledge, skills, and abilities, executing the following in alignment with the company's vision, mission, and values:

Uphold the principles of Great Canadian Entertainment by exemplifying and guiding staff to embody the core company values consistently. Formulate and enforce operational policies and procedures for the Housekeeping Division that foster a positive atmosphere, effective communication, follow-through, and respect, while minimizing risks to guests and team members. Supervise the utilization of departmental resources, including supply inventory, equipment upkeep, procurement, and resource allocation. Prepare and present formal weekly reports for the Facilities Manager and conduct probationary and annual performance evaluations for housekeeping personnel. Adhere to all company regulations, policies, and procedures, as well as applicable collective agreement articles, to promote a safe, fair, and equitable workplace. Thoroughly investigate and respond professionally to all complaints, concerns, and grievances within designated timeframes, seeking fair and just resolutions to all issues. Collaborate with the Facilities Manager to develop capital and operational budgets, managing those budgets to remain within allocated limits. Ensure sufficient staffing is available to perform essential duties on each shift and prevent staff shortages through proactive and cost-effective human resources planning. Guarantee that personnel are effectively assigned to ensure all areas of the facility are cleaned and maintained as required. Create and uphold a daily, weekly, monthly, and annual cleaning schedule. Train, assign, supervise, and mentor capable housekeeping personnel to ensure all cleaning crews are aware of job requirements and compliance regulations, providing direct supervision daily. Review all work completed by housekeeping personnel daily to ensure a satisfactory level and standard of work is achieved and maintained. Maintain an adequate supply inventory through regular record-keeping and reorder as necessary in a timely and efficient manner. Act as a trainer and coach to inspire team members and take a proactive role in all disciplinary processes, exercising conflict resolution skills. Cultivate a positive work environment for the Housekeeping Division through strong team member relations, team-building activities, and open communication. Perform additional duties as assigned by the Facilities Manager.

Successful candidates will exhibit the following qualifications:

Experience in a management or supervisory role, preferably within a unionized resort, hotel, or casino setting. Formal education or training in managing an Environmental, Facilities, or Housekeeping department within a commercial or entertainment facility (or similar) is preferred. Knowledge of commercial cleaning practices, equipment, and procedures. Solid understanding of the application, operation, and selection/maintenance of commercial cleaning equipment. Proven ability to work effectively under pressure and manage challenging labor-related issues, particularly in a unionized environment. Strong communication skills, including the ability to clearly develop and convey directives, goals, and expectations across all levels of the department. A history of creating and implementing proactive measures to ensure adherence to budget, schedule, work assignments, and quality service. Proficient computer skills with a demonstrable ability to use MS-Word, MS-Outlook, and MS-Excel. Willingness to lead by example and set the standard regarding conduct, behavior, and conflict resolution. Ability to train, mentor, and provide clear direction to team members to build core competencies and establish clear succession plans. Availability to work flexible hours within a three-shift, '24/7' environment, including weekends and holidays. Desire to achieve clear deliverables and develop key performance indicators to measure progress and process improvement. Capacity to take direction and prioritize tasks to achieve maximum results within the allotted timeframe and budget. Understanding that effective leadership requires equal measures of listening and observing, as well as taking action and providing direction.

Candidates must be prepared to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts. The hours of work will be determined by operational needs. Ready to embark on your next adventure?

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