Customer Service Representative
2 weeks ago
Job Title: Customer Service Technician
Job Summary:
We are seeking a highly skilled and bilingual Customer Service Technician to join our team at EightSix Network. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Update customer files and records accurately and efficiently
- Enter customer orders and process transactions
- Follow up on orders and ensure timely delivery
- Manage website content and updates
- Provide logistics support and manage inventory
- Manage invoicing and billing
- Perform other related tasks as required
Requirements:
- DEP in administration or equivalent experience
- Experience in customer service
- Computer literate
- Experience with Office, Simply Accounting, and CRM software
- Fluently bilingual (French and English)
- Sales experience an asset
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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