Customer Service Representative

3 days ago

Québec, Quebec, Canada FedEx Full time
Job Title: Customer Service Representative

Join FedEx as a Customer Service Representative and play a key role in delivering exceptional customer experiences. As a member of our team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer complaints and concerns
  • Stay up-to-date on FedEx products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
  • High school diploma or equivalent required; college diploma preferred
  • Knowledge of Canadian Customs regulations an asset
  • Ability to lift 70 lbs and maneuver packages up to 150 lbs with assistance
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

As a Customer Service Representative at FedEx, you will have the opportunity to make a real difference in the lives of our customers. If you are a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply today.

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