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Customer Service Representative
2 months ago
Join FedEx as a Customer Service Representative and play a key role in delivering exceptional customer experiences. As a member of our team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide exceptional customer service through phone, email, and in-person interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer complaints and concerns
- Stay up-to-date on FedEx products and services to provide accurate information to customers
- Meet or exceed customer satisfaction targets and key performance indicators
- High school diploma or equivalent required; college diploma preferred
- Knowledge of Canadian Customs regulations an asset
- Ability to lift 70 lbs and maneuver packages up to 150 lbs with assistance
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
As a Customer Service Representative at FedEx, you will have the opportunity to work with a diverse range of customers and develop your skills in customer service, communication, and problem-solving. If you are a team player with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.