Senior Business Systems Analyst, Revenue Operations

1 month ago

Canada Shopify Full time
About the Role

We are seeking a highly skilled Senior Business Systems Analyst to join our Revenue Operations team at Shopify. As a key member of our team, you will play a critical role in enhancing the productivity and effectiveness of our revenue and merchant success teams through expert management and optimization of our Salesforce environment.

Key Responsibilities:

  • Lead the facilitation, design, and documentation of business systems requirements and end-user acceptance criteria for new functionalities within Salesforce and other integrated systems.
  • Conduct user requirement gathering sessions, translating complex processes and requirements into actionable system enhancements.
  • Manage system testing and end-user acceptance testing, ensuring seamless integration and functionality across various tools.
  • Act as a subject matter expert on Shopify business processes, particularly for merchant-facing teams, providing insights and guidance on Salesforce functionalities and roadmap.
  • Drive process improvements and provide recommendations on technical solutions, considering enterprise-wide impacts.
  • Develop and maintain strong domain expertise in multiple projects within the program, identifying issues and driving resolutions effectively.
  • Communicate effectively with cross-functional teams, including director-level stakeholders, adapting communication style and content for maximum impact.

Qualifications:

  • Hands-on experience with Salesforce implementations, including system configuration and project management.
  • Salesforce Admin and/or Business Analyst certification required; Sales Cloud certification preferred.
  • Proven track record as a business analyst in enterprise-scale CRM projects, with strong focus on sales operations and partner relationship management.
  • Experience with Agile and Scrum methodologies.
  • Demonstrated ability to define and document business and system requirements in an agile environment independently.
  • Exceptional communication skills, capable of engaging both business leadership and technical team members.
  • Creative problem-solving skills with a willingness to explore new ideas.
  • Ability to prioritize multiple, competing high-priority tasks effectively.

Work Environment:

  • This position is remote, available to candidates across the Americas.
  • You will be expected to work collaboratively in a dynamic, fast-paced environment.

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