Microsoft Dynamics 365 Expert

1 week ago

Vancouver, British Columbia, Canada Insurance Council of BC Full time $95,655 - $137,504

About the Insurance Council of BC

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in the province.

The Opportunity

The Insurance Council of BC is seeking a skilled and experienced software developer to join their team and work on Microsoft Dynamics 365 Customer Service Centre projects. The ideal candidate will have a strong background in software development and experience working with Microsoft Dynamics 365.

Why Work for the Insurance Council?

As a member of our team, you will have the opportunity to work with a great group of people in a rewarding career that makes a difference. We offer a comprehensive health and dental plan, work-life balance, and a collaborative environment.

  • We offer a comprehensive health and dental plan.
  • Work-life balance.
  • This position is mostly remote work enabled, with occasional in-office requirements.
  • Professional development opportunities.
  • Equitable employment opportunities.

Duties and Responsibilities

The successful candidate will be responsible for designing, developing, testing, and deploying solutions using Microsoft Dynamics 365 Customer Service Centre platform. They will also be responsible for integrating Microsoft Dynamics 365 Customer Service Centre with other systems and applications, customizing and configuring Microsoft Dynamics 365 Customer Service Centre modules, entities, forms, workflows, business rules, and reports.

  • Design, develop, test, and deploy solutions using Microsoft Dynamics 365 Customer Service Centre platform.
  • Integrate Microsoft Dynamics 365 Customer Service Centre with other systems and applications using web services, APIs, and connectors.
  • Customize and configure Microsoft Dynamics 365 Customer Service Centre modules, entities, forms, workflows, business rules, and reports.
  • Troubleshoot and resolve issues related to Microsoft Dynamics 365 Customer Service Centre functionality and performance.
  • Provide technical support and guidance to end users and stakeholders.
  • Document and maintain best practices, standards, and procedures for Microsoft Dynamics 365 Customer Service Centre development.
  • Develop plugins using C# to bridge the gap between client requirements and platform capabilities.
  • Write front-end JavaScript to build features and improve user experience.
  • Use HTML/CSS on web resources on forms.
  • Support data migration activities.
  • Support platform upgrade activities.

Qualifications

The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems, or a related field, and a minimum of 3 years of experience in developing solutions using Microsoft Dynamics 365 Customer Service Centre platform. They will also have proficiency in C#,.NET, JavaScript, HTML, CSS, and SQL, and familiarity with Microsoft Azure, Power Platform, Power Pages, Power Automate, and Power BI.

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Minimum 3 years of experience in developing solutions using Microsoft Dynamics 365 Customer Service Centre platform.
  • Proficient in C#,.NET, JavaScript, HTML, CSS, and SQL.
  • Familiar with Microsoft Azure, Power Platform, Power Pages, Power Automate, and Power BI.
  • Knowledge of report development such as out-of-the-box reports and views, Excel templates, SSRS, Power BI, and dashboards.
  • Certified in Microsoft Dynamics 365 Customer Service Centre or equivalent.
  • Experience working with Dynamics 365 in an online environment as opposed to on-premise.
  • Expertise in working with Dynamics CRM SDK.
  • Experience with Dynamics CRM Web API.
  • Experience with web-based application development.
  • Experience with Data Standard, Fetch XML, and XRM Toolbox.
  • Experience with Dynamics 365 Finance and Operations an asset.
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and quality.

Salary Range: $95,655 - $137,504 with a midpoint of $119,569 per annum.

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