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Operations Shift Supervisor

3 months ago

Island View, Nova Scotia, Canada FMI Group Full time

Position Overview

At FMI Group, we are dedicated to delivering exceptional service while providing quality meals to our customers. As a Shift Manager, you will play a crucial role in ensuring that our operations run smoothly and efficiently.

Key Responsibilities

  • Deliver an outstanding customer experience that exceeds expectations.
  • Prepare our signature dishes while adhering to the highest quality standards.
  • Manage the preparation of beverages and food items, ensuring compliance with specifications.
  • Maintain a clean and safe environment to guarantee complete customer satisfaction.
  • Handle cash transactions, including cash reconciliation and daily reporting.
  • Oversee financial controls, operational processes, team development, customer service, and regulatory compliance.
  • Manage inventory levels and order supplies as needed.
  • Train and mentor team members and fellow shift managers to foster operational excellence.
  • Address in-store challenges and effectively communicate solutions to the team.
  • Ensure adherence to health, safety, and security protocols by all staff members.

Candidate Profile

  • Possess a friendly demeanor, reliability, and a positive outlook.
  • Thrives in a fast-paced team environment.
  • Exhibit strong organizational skills with the ability to multitask effectively.
  • Willingness to work flexible hours, including weekends and evenings.
  • Set high standards for personal and team performance, maintaining a clean and enjoyable atmosphere for both staff and customers.
  • A natural leader who values customer satisfaction and promotes teamwork, eager to teach and inspire the team.
  • Desire to learn operational best practices from experienced restaurant managers.
  • Experience in leading teams and motivating them towards shared objectives.

About FMI Group

FMI Group is a prominent franchise operator in North America, managing various well-known restaurant brands. We are recognized for our commitment to excellence and have received accolades for our workplace culture, including awards for inclusion and professional development.

Our core values of Heart, Integrity, and Drive are essential to our success. We seek candidates who embody these values and can collaborate effectively with their teams to achieve organizational goals.