Store Operations Manager

3 weeks ago


Island View, Canada Narula's Full time
Store Manager

Key Responsibilities:

  • Operational Excellence: Ensure seamless day-to-day store operations, including opening and closing procedures, to maintain a high level of customer satisfaction.
  • Inventory Management: Monitor inventory levels and place orders as needed to maintain optimal stock levels and minimize waste.
  • Food Quality and Safety: Oversee food preparation and quality control to ensure adherence to brand standards and regulatory requirements.
  • Health and Safety: Implement and enforce health and safety regulations to provide a safe working environment for staff and customers.

Customer Focus:

  • Exceptional Customer Service: Lead by example in providing excellent customer service and resolving customer complaints or issues effectively.
  • Staff Training: Train staff on customer service best practices and ensure consistency in service delivery.
  • Customer Feedback: Solicit customer feedback and implement improvements to enhance the overall customer experience.

Team Leadership:

  • Team Recruitment and Development: Recruit, train, and motivate a high-performing team of kitchen staff and front-of-house employees.
  • Performance Management: Set performance expectations and provide regular feedback and coaching to employees.
  • Positive Work Environment: Foster a positive work environment that promotes teamwork, collaboration, and employee satisfaction.

Financial Management:

  • Expense Management: Manage store expenses and labor costs to ensure profitability.
  • Sales Performance: Monitor sales performance and implement strategies to drive revenue growth.
  • Financial Reporting: Prepare and analyze financial reports to identify areas for improvement and cost-saving opportunities.

Marketing and Promotion:

  • Marketing Initiatives: Execute marketing initiatives and promotional campaigns to attract new customers and drive sales.
  • Brand Marketing: Collaborate with the marketing team to implement brand marketing strategies.
  • Community Engagement: Actively engage with the local community to build brand awareness and generate customer loyalty.

Qualifications:

  • Managerial Experience: Previous experience in a managerial role within the food service industry, preferably in a fast-casual restaurant environment.
  • Leadership Skills: Strong leadership skills with the ability to inspire and motivate a team.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Food Safety Knowledge: Knowledge of food safety and sanitation regulations.
  • Financial Acumen: Proven track record of driving sales and achieving financial targets.
  • Flexibility: Flexibility to work evenings, weekends, and holidays as required.

Schedule:

  • Availability: Day Shift, Evening Shift, Monday to Friday, Weekend availability.

Compensation:

  • Salary: $18.00- $22.00.


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