International Service Specialist

5 days ago

Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time
About the Role

Zurich Insurance Company Ltd. is seeking a highly skilled and experienced professional to fill the position of International Service Specialist. As a key member of our team, you will be responsible for providing exceptional service to our international program business, ensuring seamless customer experiences and driving business growth.

Key Responsibilities
  • International Program Servicing: Manage end-to-end international program servicing, including customer service requirements, service proposition, and handling of various service delivery issues.
  • Customer Service: Provide input into the development of customer-specific, value-added services for existing and new customers of moderately complex accounts.
  • Account Management: Act as an account representative, responding to customer service issues and coordinating with the appropriate business partner for resolution.
  • Service Proposition Development: Assist underwriting in documenting the service proposition, including agreed service deliverables and standards.
  • Problem-Solving: Deliverable and problem-solving issues may relate to the domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
  • Reinsurance Placements: Negotiate and facilitate reinsurance placements with reinsurance carriers.
  • Service Plan Development: Provide input into the development of service plans for prospects and assist in implementing and monitoring service plans for customers.
  • Communication: Attend meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
  • Customer Solutions: Provide customer-specific solution management in resolving complaints or handling other service-related challenges.
Requirements
  • Education: Bachelor's Degree and 2 or more years of experience in the Service Delivery and commercial insurance area, or High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area and 2 or more years in the Commercial insurance space.
  • Knowledge: Knowledge of domestic and international regulatory requirements, insurance products and services, international business, and the business environment, finance, economics, and reinsurance.
  • Skills: Effective communication skills, strong written and verbal skills, ability to multi-task, strong analytical and planning skills, ability to effectively manage changing priorities, and ability to build networking skills.
About Zurich Insurance Company Ltd.

Zurich Insurance Company Ltd. is a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. We offer a collaborative culture where diversity of thought is valued, and we strive to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

We are committed to providing a diverse, inclusive, and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

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