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International Service Specialist

2 months ago

Toronto, Ontario, Canada Zurich Insurance Company Full time
International Service Specialist

Zurich Canada is seeking an experienced International Service Specialist to join our team. As a key member of our International Service team, you will be responsible for delivering exceptional service to our international program business customers.

Key Responsibilities:
  • Manage the International Program servicing end to end and serve as the point of contact for customers and brokers on assigned accounts.
  • Provide input into the development of customer-specific, value-added services for existing and new customers of moderately complex accounts.
  • Act as an account representative by responding to customer service issues and coordinating with the appropriate business partner for resolution.
  • Assist underwriting in documenting the service proposition, including agreed service deliverables and standards.
  • Deliverable and problem-solving issues may relate to the domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
Requirements:
  • Bachelor's Degree and 2 or more years of experience in the Service Delivery area OR High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area.
  • Knowledge of domestic and international regulatory requirements.
  • Knowledge of insurance products and services, international business.
  • Effective communication skills.
  • Strong written and verbal skills.
  • Ability to multi-task.
  • Strong analytical and planning skills.
  • Ability to effectively manage changing priorities.
  • Ability to build networking skills.
About Us:

Zurich is a leading global insurance company with a long history of innovation and customer satisfaction. We are committed to providing our customers with exceptional service and support. Our team is passionate about delivering results and making a positive impact on our customers' lives.

We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Our employees also have access to ongoing training and development opportunities to help them grow and succeed in their careers.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.