Inside Sales Representative

2 weeks ago

Richmond, British Columbia, Canada OPENLANE Full time

About Us:

At OPENLANE, we're a leading digital marketplace for used vehicles, dedicated to making wholesale easy for our customers. Our mission is to provide a seamless experience, empowering our customers to succeed.

Our Values:

Driven Innovators. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

Our Ideal Candidate:

We're seeking an experienced Inside Sales Representative to join our team. As a key player in driving sales growth, you'll be responsible for maintaining and increasing dealer consignment and purchase activity. You'll work closely with our Inside Sales team to provide excellent customer experiences on all OPENLANE platforms.

Responsibilities:

  • Responsible for increasing dealer purchase behavior within an assigned region on and at all OPENLANE platforms.
  • Responsible for increasing buyer penetration and loyalty on all OPENLANE platforms.
  • Maintain a 100% compliance rate on Salesforce utilization for the accounts within your assigned book of business.
  • Responsible for the re-engagement or re-activation of fallout sellers for OPENLANE.
  • Responsible for the handling and closing of all at auction if-bids for OPENLANE.
  • Maintain a high-level conversion rate on all at auction if-bids within your assigned book of business.
  • Have frequent interaction with the Dealer Relations and Outside Sales teams to ensure the ultimate customer experience.
  • Drive dealer sales growth through strategic and innovative ideas put into action.
  • Utilize the OPENLANE technology toolbox to your advantage to gain market share and grow your assigned book of business.
  • Responsible for generating revenue through the sale of at-auction ancillary services.
  • Maintaining customer relationships through continuing communication and excellent customer service.

Requirements:

  • Minimum 1-2 years of sales experience within a related field.
  • Excellent oral communication and telephone conversation skills.
  • General knowledge of automobiles and the automotive industry.
  • Good presentation skills.
  • Ability to persevere and remain positive when faced with obstacles.
  • Ability to work independently and as part of a team.
  • Ability to maintain composure and quality of output in high-pressure environments.
  • Good understanding of methods for promoting and selling products and services.
  • High school diploma.
  • Valid driver's license in the province of employment.
  • Knowledge of Google Workspace and Salesforce CRM, a plus.

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