Airport Operations Coordinator

3 weeks ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
Job Overview

The Vancouver Airport Authority is dedicated to creating seamless connections for travelers and cargo while prioritizing safety and efficiency. The Integrated Operations Centre (IOC) serves as the operational nucleus on Sea Island. Airport Operations Dispatchers play a crucial role in maintaining operational protocols through a thorough understanding of emergency management, safety regulations, and customer relations.

Position Summary

We are seeking a full-time opportunity for an Airport Operations Dispatcher (AOD) within the Airport Operations Department, reporting directly to the Operations Centre Manager. The ideal candidate will thrive in a fast-paced environment, adeptly managing a wealth of information from diverse sources. Strong verbal and written communication skills are vital for effective dispatching during both routine operations and emergency situations.

Primary Responsibilities:

  • Oversee and utilize alarm systems, radios, telecommunication devices, emails, and digital platforms to coordinate operational personnel, maintenance teams, and emergency services, ensuring continuous safety and security on Sea Island.
  • Assess priorities, delegate tasks, and communicate effectively with colleagues, contractors, government entities, and stakeholders.
  • Accurately document detailed operational information related to activities on Sea Island.
  • Maintain an up-to-date and comprehensive understanding of Standard Operating Procedures (SOPs) and Incident Command protocols relevant to airside, terminal-side, and groundside operations.
  • Simultaneously manage multiple tasks and emergencies while documenting actions in the operational management system.
  • Address inquiries from customers and the general public through various communication channels.

Essential Qualifications:

  • Prior experience in a dispatch or call-taking role, or relevant aviation experience, complemented by a minimum of a high school diploma or an equivalent combination of education and experience.
  • Proficiency in English, both written and spoken, is required; additional language skills are advantageous.
  • Familiarity with various computer applications is essential (including Maximo, MS Word, Excel, Outlook, Everbridge, Barco Sidebar, Adobe, etc.), along with fast typing abilities, strong grammar, and precise spelling.
  • Ability to perform effectively under pressure.
  • Capable of making swift decisions with limited information and efficiently prioritizing tasks without direct supervision.
  • Must demonstrate confidence, resilience, strong multitasking abilities, a level-headed demeanor, and a collaborative spirit.

This position is available to both current employees of the Vancouver Airport Authority and external candidates. Previous job performance will be considered for internal applicants.

Compensation: The salary range for this position is $68,011 to $88,886 per annum, based on a standard 37.5-hour work week. This is tailored to reflect individual experience, qualifications, and internal equity.

At the Vancouver Airport Authority, your employment experience extends beyond salary. We are committed to supporting your personal and professional growth, well-being, and a vibrant workplace culture, offering generous vacation time, comprehensive health benefits, retirement savings matching, wellness initiatives, community involvement, commuting assistance, and ongoing learning opportunities.

About Us: The Vancouver Airport Authority is more than just an airport; we connect our beautiful region to the world. We are innovators and leaders, and every role contributes to our mission.

We value flexibility in our operations and strive to deliver exceptional customer service that fosters mutual success.

We embrace diversity and welcome individuals from all backgrounds to join us.

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