Circulation Services Associate

3 weeks ago

Vancouver, British Columbia, Canada District of North Vancouver Full time

About the Organization

The District of North Vancouver is dedicated to fostering a culture of learning, creativity, and community collaboration. We serve a vibrant population, providing access to diverse resources and technology across multiple library locations. Our libraries are designed to be inclusive spaces where community members can connect and thrive.

Position Overview
We are seeking Auxiliary On-Call Library Assistant 2's to support the efficient functioning of our Circulation team and enhance the welcoming atmosphere of our libraries.

What We Offer
At the District of North Vancouver, we prioritize community building and innovative practices while respecting traditional values. We encourage exploration, creativity, and personal growth.

Key Responsibilities
As a member of the Circulation team, your duties will include:
  • Delivering exceptional service to patrons and addressing inquiries regarding standard library operations, both in person and via phone.
  • Managing the circulation of library materials, processing payments, and handling inventory.
  • Registering new members for library services.
  • Organizing, sorting, and shelving library materials.
  • Assisting patrons with self-service technology.
  • Conducting daily cash reconciliations and preparing bank deposits.
  • Executing opening and closing procedures for the library.
  • Resolving issues related to multi-function devices and addressing behavioral concerns in public areas.

Qualifications for Success
To excel in this role, candidates should possess:
  • Flexibility to work at various library locations, including evenings and weekends, with an understanding that schedules may adapt to community needs.
  • A strong commitment to customer service, with the ability to apply library policies judiciously.
  • Proactive problem-solving skills and the capacity to manage challenging interactions.
  • A dedication to service excellence, recognizing the diverse backgrounds of library users.
  • Strong organizational skills and attention to detail.
  • The ability to collaborate effectively with both the public and colleagues in a busy environment.
  • Initiative to seek assistance when needed and willingness to support team efforts.
  • A commitment to the principles of intellectual freedom and inclusivity.
  • A high school diploma and relevant experience.
  • Proficiency in Microsoft Office and familiarity with standard office equipment.
  • The physical ability to handle heavy materials and maintain an active presence throughout the workday.

Preferred Qualifications
Candidates with the following experience will be favored:
  • Previous experience in a library circulation role.
  • Familiarity with automated library circulation systems.
  • A willingness to embrace uncertainty and a desire to learn.

We are committed to creating a diverse and inclusive work environment. We welcome applications from individuals who are passionate about community engagement and knowledge sharing.

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