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Circulation Services Associate
2 months ago
About the Organization
The District of North Vancouver is dedicated to fostering a culture of learning, creativity, and community engagement. We proudly serve a diverse population of nearly 90,000 residents across multiple library locations, providing free access to a wide array of resources, technology, and welcoming spaces.Position Overview
We are seeking Auxiliary On-Call Library Assistant 2's to support the efficient functioning of our Circulation team and enhance the welcoming atmosphere of our libraries.
What We Offer
At the District of North Vancouver, we value community building, innovation, and inclusivity. We strive to create an environment that encourages exploration, creativity, and personal growth.
Key Responsibilities
As a member of the Circulation team, your duties will include:
- Delivering exceptional service to patrons and addressing inquiries regarding standard library operations, both in-person and via phone.
- Managing the circulation of library materials, processing payments, and handling inventory logistics.
- Facilitating patron registration for library membership.
- Organizing, sorting, and shelving library resources.
- Assisting patrons with self-service technologies.
- Conducting daily cash reconciliations and managing bank deposits.
- Executing opening and closing procedures for the library.
- Resolving issues related to multi-function devices and addressing behavioral concerns in public areas.
Qualifications for Success
To thrive in this role, candidates should possess:
- Flexibility to work at any library location, including evenings and weekends, with an understanding that schedules may adapt to community needs.
- A strong commitment to customer service, utilizing sound judgment in applying library policies.
- Proactive problem-solving skills and the ability to manage challenging interactions.
- A dedication to service excellence, recognizing the diverse backgrounds of library patrons.
- Strong organizational skills and meticulous attention to detail.
- The ability to collaborate effectively with both the public and colleagues in a dynamic environment.
- Initiative to seek assistance and contribute positively to the team.
- An understanding of and commitment to the principles of intellectual freedom and inclusivity.
- A high school diploma along with relevant experience.
- Proficiency in Microsoft Office and familiarity with standard office equipment.
- The physical capability to manage heavy library materials and remain on your feet for extended periods.
Preferred Qualifications
Candidates with the following experience will be viewed favorably:
- Previous experience in a circulation role within a public library setting.
- Familiarity with automated library circulation systems.
- A willingness to embrace uncertainty and a desire to expand knowledge.
The District of North Vancouver is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We appreciate the opportunity to connect with the community and support the sharing of knowledge and stories.
