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IT Support Specialist

3 months ago

Mississauga, Ontario, Canada Traffic Tech Inc. Full time

About Us:

At Traffic Tech Inc., we are a leading logistics provider dedicated to facilitating the global economy. Our organization partners with numerous prestigious international brands and operates across North America, South America, Asia, and Europe, delivering innovative and effective solutions for freight transportation via land, sea, and air.

Your Role:

Based in our Ontario office, we are seeking an entry-level IT Support Specialist to assist with various responsibilities. This position will involve supporting multiple branches by troubleshooting and setting up diverse hardware. There is significant potential for career advancement within our Information Technology division, as our operations heavily rely on our applications and technology.

IT SUPPORT SPECIALIST

Key Responsibilities:

  1. Install, configure, and provide support for desktop computers, laptops, and printers, along with their associated applications.
  2. Assist with remote access infrastructure, including VPN and mobile device support.
  3. Manage user accounts in Microsoft Active Directory and Azure AD.
  4. Prioritize and manage support requests through a ticketing system.
  5. Address issues that arise during or after standard working hours, as required.
  6. Document tasks and solutions to enhance the knowledge base.

Qualifications:

  1. 3-5 years of experience in an IT support role.
  2. Diploma in computer science, DEP in computer support, or equivalent training.
  3. Experience with Active Directory and Exchange account management.
  4. Familiarity with remote access tools such as TeamViewer, RDS, Citrix, etc.
  5. Comprehensive knowledge of Windows 10/11 operating systems.
  6. Experience with Windows servers (2012/2016/2019).
  7. Knowledge of Microsoft Autopilot and/or Intune.
  8. Understanding of Networking Principles and Windows Domains.
  9. Proficient in Microsoft Office 365 applications.
  10. Experience in supporting smartphones.
  11. Excellent written and verbal communication skills.
  12. Strong organizational and problem-solving abilities.
  13. Customer service-oriented with the ability to multitask in a fast-paced environment.
  14. Able to work independently as well as collaboratively within a team.
  15. Spanish language skills are considered an asset.

What We Provide:

  1. Comprehensive training and mentorship within a robust industry.
  2. Competitive compensation package including Medical and Dental benefits.
  3. Life Insurance and AD&D Insurance.
  4. Long-term disability coverage.
  5. Personal and Volunteer time off.
  6. Paid vacation following the probationary period.
  7. A dynamic work environment with a proactive culture.

This is a full-time permanent position with a Monday to Friday schedule.

Traffic Tech Inc. is committed to creating a healthy and accessible workplace. We embrace diversity and inclusivity, ensuring equal opportunities for all applicants and employees. We prohibit discrimination based on disability and provide accommodations upon request.

Traffic Tech Inc. is an equal opportunity employer dedicated to Diversity, Equity, and Inclusion, taking affirmative action to ensure equal employment opportunities for all individuals, regardless of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.

Traffic Tech Inc. adheres to all federal and provincial COVID guidelines.


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