Senior IT Support Specialist

2 weeks ago

Toronto, Ontario, Canada Element Fleet Management Full time
Unlock a Rewarding Career at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a highly skilled Senior IT Support Specialist to join our team and deliver exceptional IT services to our business functions.

Key Responsibilities

The successful candidate will be the face of IT to our business functions and will be responsible for providing subject matter expert support for Microsoft Windows 10/11, laptop computers, printers, and peripherals. As a key member of our IT team, you will:

  • Provide concierge support for our executive team and other business users

  • Act as the point of escalation for the L1 and L2 service desk teams

  • Work closely with other members of the information technology department to support all business and IT users

  • Perform job duties with minimal supervision

  • Manage and resolve IT-related issues with a sense of urgency and professionalism

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a related field

  • 5+ years of demonstrated experience in a hands-on Desktop Support role in a Windows environment

  • 5+ years of experience providing in-person technical support services for an enterprise-level customer/organization

  • 1-3 years of technical work experience in an IT Systems Support production environment supporting Windows 10/11

  • Previous experience with engaging C-Level Executives is preferred

  • Knowledge of TCP/IP networking, Active Directory concepts, and administration

  • Experience working in a structured, process-driven environment

  • Subject Matter Expert with System Center Configuration Manager

  • Scripting, Packaging, and Deployment knowledge for applications and operating system changes

  • Experience supporting M365/MS Office and various WiFi-enabled devices

What We Offer

As a Senior IT Support Specialist at Element Fleet Management, you will enjoy:

  • A culture of innovation, empowerment, decision-making, and accountability

  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

  • A hybrid work environment for most positions

Equal Opportunity Employer

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional IT services.

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