Airport Experience Manager
18 hours ago
The Greater Toronto Airports Authority is seeking a highly skilled and experienced professional to join our team as a Manager, Future Travel Experience. This is a unique opportunity to be part of a dynamic and innovative organization that is shaping the future of air travel.
Key Responsibilities- Develop and implement strategies to enhance passenger experience and operations
- Lead the development and integration of technology programs and services to improve passenger experience
- Conduct research to identify trends and best practices in customer experience and passenger processing
- Collaborate with internal departments and external groups to initiate and implement customer experience programs and projects
- Evaluate the efficacy and sustainability of existing programs and services
- Drive continuous improvement and innovation in passenger experience and operations
- Support regulatory and policy development to improve passenger processing
- Cultivate and expand technology partnerships to support seamless travel objectives
- Maintain alignment with internal service delivery teams to ensure seamless program delivery
- Lead and develop a team of professionals to achieve business objectives
- Post-secondary education in business management, aviation management, information technology, or marketing
- 5 years' experience in a customer-centric environment, preferably in an airport or similar setting
- 5 years' experience navigating complex partner environments to produce tangible results
- 5 years' experience in people management, preferably in a matrix organization
- Previous experience supporting the delivery of programs and projects
- Project management certification preferred
- Human-centered design or user experience design accreditation an asset
- Valid Ontario G Driver's License or comparable
- Ability to obtain and retain a Transportation Security Clearance at the designated level
The Greater Toronto Airports Authority offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace where everyone can thrive.
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1 week ago
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