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Sales Development Team Leader

2 months ago

Eastern Ontario, Canada Level AI Full time

Level AI, a pioneering Series C startup, is redefining customer engagement by transforming contact centers into strategic assets. Our innovative AI-native platform utilizes advanced technologies, including Large Language Models, to derive profound insights from customer interactions. By delivering actionable intelligence, Level AI enables organizations to enhance customer experiences and foster growth. Continuously updated with the latest advancements in AI, Level AI is recognized as the most adaptable and forward-thinking solution in the industry.

As an essential member of our organization, you will engage with cutting-edge technologies and play a significant role in shaping the future of AI-driven enterprise applications. Collaborating with a team of professionals who have experience at leading technology companies, you will have the opportunity to learn, grow, and enjoy your work.

Your Responsibilities:
  • The Sales Development Manager will be responsible for leading and inspiring Sales Development Representatives (SDRs) to meet individual sales and opportunity generation targets.
  • They must effectively measure, monitor, and hold SDRs accountable for their performance while leading by example.
  • This role involves mentoring each SDR individually, fostering a strong, cohesive, and collaborative team environment, and overseeing pipeline management, conversion rates, and quota achievement.
  • Evaluate sales activities and forecasts to assess progress and identify areas for improvement. Collaborate with the Marketing Demand Generation team to ensure effective follow-up on leads to create sales opportunities.
  • Communicate results and adapt plans in response to changing business needs. Provide comprehensive reporting on lead flow and key performance indicators to senior management.
  • Guide and develop a team of SDRs to enhance their sales skills, including market knowledge, forecasting, prospecting, and other essential competencies, while maintaining individual accountability to goals.
  • Work closely with each SDR to formulate and execute business/sales plans aimed at achieving sales quotas. Identify and support opportunities for training and professional development within the department.
Qualifications:
  • A minimum of 4 years of experience in sales and/or sales development, ideally in a role focused on selling SaaS/Cloud Applications Software at the Enterprise level.
  • Exceptional communication skills and an entrepreneurial mindset, with a readiness to establish new processes.
  • A passion for working in a dynamic, fast-paced environment and a basic understanding of modern SaaS applications, IT systems, and infrastructure.

Compensation includes a competitive salary, equity options, unlimited paid vacation, and the flexibility of remote work.