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Establishment Supervisor

2 months ago

CarletonsurMer, Quebec, Canada Quicker Foods Inc Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Quicker Foods Inc. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Operations Management
    • Develop and implement effective strategies to improve operational efficiency and reduce costs.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
    • Ensure that all staff are trained and equipped to perform their duties effectively.
  • Staff Supervision
    • Supervise and coordinate the activities of food service counter attendants and food preparers.
    • Conduct performance reviews and provide feedback to staff.
    • Identify and address any performance issues or concerns.
  • Customer Service
    • Ensure that all customers receive exceptional service and that their needs are met.
    • Address customer complaints and concerns in a professional and timely manner.
    • Monitor and improve customer satisfaction levels.
  • Financial Management
    • Prepare and submit reports on sales, inventory, and other key financial metrics.
    • Develop and manage budgets and forecasts.
    • Ensure that all financial transactions are accurate and up-to-date.
  • Health and Safety
    • Ensure that all health and safety regulations are followed and that the establishment is compliant with all relevant laws and regulations.
    • Conduct regular health and safety audits and implement corrective actions as needed.
    • Develop and implement emergency response plans.
  • Inventory Management
    • Manage inventory levels and ensure that all stock is accurately recorded and accounted for.
    • Develop and implement strategies to reduce waste and improve inventory turnover.
    • Monitor and analyze inventory metrics to identify areas for improvement.
  • Marketing and Promotion
    • Develop and implement marketing and promotion strategies to attract and retain customers.
    • Monitor and analyze marketing metrics to identify areas for improvement.
    • Collaborate with other departments to develop and implement cross-functional marketing initiatives.
    Requirements
    • Education
      • Secondary (high) school graduation certificate.
    • Experience
      • 2 years to less than 3 years of experience in a food service establishment.
    • Work Setting
      • Food service establishment.
    • Work Conditions and Physical Capabilities
      • Fast-paced environment.
      • Work under pressure.
      • Standing for extended periods.
    • Personal Suitability
      • Client focus.
      • Efficient interpersonal skills.
      • Excellent oral communication.
      • Flexibility.
      • Team player.
    • Health Benefits
      • Dental plan.
      • Disability benefits.
      • Health care plan.
      • Work Term: Permanent.
      • Work Language: English.
      • Hours: 40 hours per week.