Airport Operations Manager

4 hours ago

Kelowna, British Columbia, Canada Paladin Airport Security Services Full time $70,000 - $75,000
Service Delivery Manager

The Service Delivery Manager plays a pivotal role in ensuring the seamless execution of screening operations at various checkpoints within their designated airport. This leadership position is responsible for driving operational excellence, fostering a positive workplace culture, and building strong relationships with stakeholders in the aviation security sector.

Key Responsibilities:
  • Oversee screening operations and ensure achievement of operational Key Performance Indicators (KPIs)
  • Identify areas for improvement and implement strategies to enhance service delivery and operational efficiencies
  • Lead a team of Screening Officers and promote a culture of diversity, equity, and inclusion
  • Build and maintain strong relationships with stakeholders, including aviation security personnel and customers
  • Conduct regular performance reviews and recommend employee recognition programs
  • Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
  • Conduct workplace investigations with guidance from People & Culture and the senior leadership team
  • Perform essential administrative tasks in alignment with daily operations
Requirements:
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Paladin Airport Security Services Ltd. is committed to providing a workplace culture of respect, inclusion, and diversity. We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to making the world a safer and friendlier place because we CARE.

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