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Airport Operations Manager
2 months ago
The Service Delivery Manager (SDM) plays a pivotal role in ensuring the seamless execution of screening operations at Kelowna International Airport. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture built on diversity and inclusivity.
Key Responsibilities- Take ownership of screening checkpoint operations and compliance, driving excellence in service delivery.
- Build and maintain strong relationships with aviation security stakeholders, ensuring seamless collaboration.
- Achieve daily Key Performance Indicators (KPIs) and maintain compliance with Standard Operating Procedures (SOPs).
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce.
- Conduct regular performance reviews and recommend employee recognition programs.
- Apply corrective measures following the progressive discipline process when necessary.
- Compile comprehensive security incident reports, documenting details, timelines, and actions taken.
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents.
- Conduct workplace investigations with guidance from People & Culture and senior leadership.
- Perform essential administrative tasks in alignment with daily operations.
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or a related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment.
- Minimum of three years of work-related experience in a leadership role, preferably in the aviation security industry in a unionized environment.
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
- Knowledge of relevant security and employment legislation.
- Strong operational focus, ability to work under pressure, and provide creative solutions.
- Experience in managing personnel in a unionized environment.
- Proficiency in using office software such as Word, Excel, and PowerPoint.
- Willingness to work irregular hours, shift work, and attend incidents after hours.
- Strong communication, leadership, client service, and persuasive skills.
- Fluency in French is an asset.
This role is fully based at Kelowna International Airport (YLW). Paladin Airport Security Services Ltd. is committed to a workplace culture of respect, inclusion, and diversity. We are an equal opportunities employer and welcome applications from diverse candidates.
