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Airport Operations Manager
2 months ago
The Service Delivery Manager plays a pivotal role in ensuring the seamless execution of airport screening operations. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture built on diversity and inclusivity.
Key Responsibilities- Conduct regular performance reviews and recommend employee recognition programs
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
- Conduct workplace investigations with guidance from People & Culture and the senior leadership team
- Perform essential administrative tasks in alignment with daily operations
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
- Strong operational focus, ability to work under pressure and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
Paladin Airport Security Services Ltd. is committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. is committed to providing accommodation for people with disabilities through the interview process and while employed.
