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Technical Support Specialist

1 month ago

Toronto, Ontario, Canada Identity Digital Canada Corp Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Identity Digital Canada Corp.

Job Summary

The Technical Support Specialist will be responsible for providing technical assistance and support to our customers, resolving technical issues, and ensuring that our systems and applications are running smoothly.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Resolve technical issues and troubleshoot problems with computer systems and applications
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in the design and implementation of new systems and applications
Requirements
  • 2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • Experience with Salesforce and other CRM systems
  • Knowledge of data analysis and visualization software
  • Ability to work in a team environment and collaborate with others
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment