Retail Floor Supervisor

1 month ago

Langley, Canada Talize Full time
About Us

Talize is a Canadian-owned and operated national retailer offering quality resale apparel and housewares at unbeatable prices. As Canada's newest and most unique shopping experience, we provide a wide range of products under one roof, including brand names and designer fashions, and housewares.

Job Summary

We are seeking a highly motivated and experienced Retail Floor Supervisor to join our team. As a key member of our management team, you will be responsible for leading the Retail Floor Team and ensuring the successful operation of our store.

Key Responsibilities
  • Support the Retail Floor Manager in coordinating the efforts of Retail Floor Team Members to achieve daily department standards.
  • Assist in the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
  • Lead in the training of Retail Floor Team Members in point of sale operations, customer service, merchandising, loss prevention, company policies, and recovery duties.
  • Work as an integral part of the management team by providing support, attending meetings, and sharing information.
  • Support the Retail Floor Manager in providing direction to Retail Floor Team Members regarding company policies and procedures.
  • Recognize and report Retail Floor Team Member policy infractions to the Retail Floor Manager and General Manager.
  • Assist in the implementation of employee recognition programs and events.
  • Monitor all register areas, the retail floor, fitting rooms, and washrooms to ensure they are kept in an organized and clean manner in accordance with company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
  • Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
  • Immediately report and document employee or customer accidents to the Retail Floor Manager or General Manager.
  • Routinely complete floor walks to determine priorities and delegate tasks to Retail Floor Team Members.
  • Accurately handle all register transactions, including exchanges, refunds, cancellations, tax exemption, etc.
  • Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
  • Ensure that all customer needs are addressed, such as answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
  • Inspect register areas and the retail floor to verify they are stocked and merchandise is properly sorted.
  • Manage store funds securely and process cash deposits in a timely manner.
  • Assist the Retail Floor Manager with the preparation and execution of sale days.
Requirements
  • 2+ years of experience working in retail.
  • 1+ years of experience in a leadership role.
  • Previous work in a thrift retail environment is considered an asset.
Core Competencies
  • Customer Oriented: Provide creative approaches to improve customer experience.
  • Attention to Detail: Monitor the store to ensure that team members have maintained a visually appealing store, through the proper displaying of merchandise.
  • Job Recognition: Recognize when to escalate appropriate or specific situations to the Retail Floor Manager.
  • Reliability: Shows commitment, dependability, and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
  • Team Building: Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
  • Communication: Be clear and articulate when speaking to a group or an individual, assuring that the intended message is fully comprehended.
Work Environment

Exposure to dust throughout the designated shift. Exposure to periodic temperature fluctuations and noise levels. Work schedule hours will include days, evenings, weekends, and holidays. Interaction with customers, clients, and the public at large.

Talize Inc. is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require any type of accommodation, please let the hiring manager know, and we will work with you to meet your needs.

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