Helpdesk Senior Associate

20 hours ago


Halifax, Nova Scotia, Canada Umbrella Functional Consulting & Support Team Full time

Job Summary:

We are seeking a skilled Helpdesk Senior Associate to join our team at Umbrella Functional Consulting & Support Team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  1. Technical Support: Diagnose and troubleshoot Level 1 problems encountered with personal computer hardware, software, and peripherals.
  2. Customer Service: Answer the help desk line and respond to users' requests regarding computer systems, providing timely and effective solutions.
  3. Service Order Management: Initiate service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  4. User Information and Documentation: Maintain user information and documentation, ensuring accurate and up-to-date records.
  5. Client Request Management: Participate in ensuring that client requests via the ticketing system are managed to closure.

Basic Qualifications:

  1. Communication Skills: Ability to develop business relationships and communicate effectively with the user community.
  2. Troubleshooting Skills: Basic troubleshooting skills to resolve technical issues efficiently.
  3. Technical Knowledge: Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.


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