IS Helpdesk Supervisor

Halifax Water is Atlantic Canada's largest water utility, providing integrated water, wastewater and stormwater utility for more than 106,000 customers daily. For more than 70 years we have been proud stewards of the water cycle, providing clean water to customers, and safely conveying it back to the source. Through our One Team - One Water approach, our more than 550 dedicated employees provide essential water services to an estimated 383,000 people in HALIFAX.

We are currently hiring for an IS Helpdesk Supervisor. This regular opportunity, in the Corporate Services Department, has full time hours.

As an IS Helpdesk Supervisor you will:

• Supervise the IS Helpdesk staff in their day-to-day responsibilities
• Provide excellent customer service
• Utilize standard ITIL processes and timely resolution of all incidents and service requests
• Establish strong relationships and manage contracts with applicable Vendors

To do this job, you need to have:

• Grade 12 plus a post-secondary diploma in Computer Science/Information Technology
• Minimum of five years' experience in an IT Technical Support Role of which three years' experience is as a Helpdesk Manager, Supervisor, or Team Lead
• Hands on experience with the following:
  • strong understanding of enterprise operating systems
  • Strong understanding of supporting enterprise applications
  • In-depth understanding of:
    • ITIL and IT Service Management Processes and ticketing systems
    • Active Directory
    • Group Policy
    • Microsoft 365 applications
    • Data communication protocols
• Hands on experience with the following is considered an asset:
  • Computer imaging processes and platforms (SCCM)
  • Endpoint protection management
  • IT auditing/monitoring software
• Certification in ITIL Foundations (or willingness to obtain within six months of being hired)
• Certified in one of the following:
  • Cisco Certified Network Associate
  • Microsoft Certified Systems Engineer
  • Microsoft Certified Systems Administrator
  • VMware Certified Professional
  • Equivalent certifications or experience may be considered
• A valid driver's license and access to reliable transportation on an ongoing basis

This job is a non-unionized job. The job description and benefits to working at Halifax Water can be viewed on the Halifax Water website (Work for Halifax Water | Halifax Water).

Halifax Water Is An Equal Opportunity Employer. This means:

• Our goal is to be a diverse workplace, that is representative of the community we serve, at all job levels. We believe a diverse workforce positively contributes to our success, and the success of our community.
• We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. You are encouraged to self-identify in the cover letter.

Application Deadline is 4:30 pm on June 28, 2024

Thank you for applying for a job with us. We will contact you only if we choose you for an interview.

If offered the job:

• You will need to successfully pass a background check.
• You may need to successfully pass other pre-employment testing, which could include a satisfactory drivers abstract and a satisfactory drug and alcohol test.