Guest Services Associate/Club Lounge Ambassador

2 months ago

Ottawa, Ontario, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Services Associate/Club Lounge Attendant to join our team at Marriott International. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities

  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
  • Secure payment and activate/reissue room keys as needed.
  • Verify and adjust billing for guests to ensure accuracy and fairness.
  • Communicate with colleagues to ensure guest needs are met and resolve any issues that may arise.
  • Operate the telephone switchboard station and respond to guest calls, requests, and questions in a professional and courteous manner.
  • Provide guests with directions and information about hotel amenities and services.
  • Count and secure bank at the beginning and end of shift.
  • Cash guests' checks and process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.

Requirements

  • High school diploma or equivalent required.
  • No related work experience required, but previous customer service experience is an asset.
  • No supervisory experience required.
  • No license or certification required.

What We Offer

Marriott International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

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