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Technical Support Analyst

3 months ago

Brampton, Ontario, Canada CB Canada Full time

About Us

CB Canada is recognized for its commitment to providing exceptional educational experiences. We pride ourselves on being a modern institution that adapts to the evolving needs of our students while integrating advanced technological solutions to enhance our operations. Our dedication to diversity and inclusion opens doors for individuals from various backgrounds, including new Canadians, and creates pathways for successful careers.

Position Overview

As an integral part of our IT Services team, the Technical Support Analyst will report to the IT Services Experience Manager. This role is crucial for maintaining the reliability and availability of our network and systems, which support thousands of students and numerous faculty and staff across multiple campuses.

Key Responsibilities

  • Technical Support: Serve as the primary contact for diagnosing, troubleshooting, and resolving technical issues related to hardware and network systems. You will ensure effective communication while managing help requests and providing solutions in a timely manner.
  • System Management: Deploy and maintain computer systems for both PC and Mac environments, offering daily technical support to staff, students, and faculty both on-site and remotely.
  • After-Hours Support: Participate in after-hours monitoring and support for emergency issues, ensuring a responsive approach to critical incidents.

Qualifications

  • Educational Background: A diploma in an IT-related field such as networking, technical administration, or technical support is required.
  • Experience: A minimum of one year in IT support and administration, with a strong foundation in troubleshooting technologies, PC workstations, and server hardware.
  • Interpersonal Skills: Strong communication abilities to build relationships between IT and business stakeholders, with a focus on empathy and patience when assisting non-technical users.
  • Flexibility: Willingness to be part of a 24/7 monitoring and response team, with the ability to travel to various locations as needed.

What We Offer

  • A collaborative environment that fosters innovation and professional growth.
  • Access to a range of educational resources, including free courses and certifications.
  • A competitive salary and comprehensive benefits package that promotes work-life balance.

Commitment to Diversity

CB Canada values diversity and inclusion as essential components of our culture. We encourage applications from individuals of all backgrounds and experiences.