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Bilingual Customer Service Representative
2 months ago
At Intact Financial Corporation, we're looking for a skilled Bilingual Customer Service Representative - Claims to join our team. As a key member of our customer service team, you'll play a vital role in providing exceptional service to our clients.
About the Role:
- Respond to emergency calls from insureds and open auto and home claims files as needed.
- Answer calls in a professional manner to take care of our insureds.
- Handle emergency situations in a courteous and respectful manner.
- Recommend our business partners to our clients.
- Document incoming requests in accordance with established standards and procedures.
- Consult, interpret, verify, correct and update various documents and data.
What You Bring to the Table:
- Excellent communication skills in both French and English is required.
- University degree or any combination of training and experience deemed relevant for the role.
- Passionate about customer service.
- Comfortable with computer systems.
- No Canadian work experience required, however, must be eligible to work in Canada.
What We Offer:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We Are an Equal Opportunity Employer:
At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.