Team Coordinator

5 days ago

Vancouver, British Columbia, Canada BC Housing Full time

Job Summary

The Team Coordinator provides administrative support to the Regional Administrative Services Manager and is responsible for portfolio administration, tenant support functions, accounts payable, and other administrative tasks in the delivery of supportive housing options to vulnerable populations in Greater Vancouver, Lower Mainland, Fraser Valley, and Sunshine Coast.

Key Responsibilities

  • Provides administrative support to the Regional Administrative Services Manager and other team members
  • Manages portfolio administration, including data entry, record-keeping, and reporting
  • Provides tenant support functions, including responding to inquiries, resolving issues, and providing information to the public
  • Processes accounts payable and other financial transactions
  • Develops and maintains effective working relationships with staff, the public, and housing providers
  • Adapts to change and works under pressure in a demanding and volatile atmosphere
  • Plans, meets deadlines, and adapts to critical priorities in an environment with competing priorities and a heavy and diverse workload

Requirements

  • High School diploma or equivalent with completion of post-secondary courses in a relevant field such as business or program administration
  • Considerable related experience, including experience providing information to the public
  • Or an equivalent combination of education, training, and experience acceptable to the employer
  • Sound knowledge and understanding of Downtown East Side populations, non-profit societies, and related issues
  • Sound knowledge and understanding of affordable housing programs and housing clientele
  • Sound knowledge of government and community agencies and the services they provide
  • Excellent conflict resolution skills and the ability to exercise tact, diplomacy, and good judgment when dealing with upset, angry, or abusive clients with diverse cultural, educational, and socio-economic backgrounds
  • Good problem-solving skills
  • Intermediate proficiency with computer applications, including MS Word, Excel, and Outlook
  • Ability to demonstrate patience when dealing with a wide range of clients, including individuals who have English as a second language and clients with a range of disabilities
  • Ability to investigate and solve problems creatively and within established guidelines
  • Ability to work independently with limited supervision
  • Ability to interpret and understand financial documents received from clients
  • Ability to establish and maintain effective working relationships with staff, the public, and housing providers
  • Ability to adapt to change and work under pressure in a demanding and volatile atmosphere
  • Ability to plan, meet deadlines, and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload
  • Ability to multi-task in a fast-paced environment
  • Ability to type minimum 50 words per minute

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