Account Manager

3 days ago

Surrey, British Columbia, Canada GroupHEALTH Benefit Solutions Full time
About the Role

We are seeking a highly skilled Account Manager to join our Client Services team at GroupHEALTH Benefit Solutions. As an Account Manager, you will be responsible for managing and leading an assigned block of business for small to large client accounts.

Key Responsibilities
  • Build strong relationships with clients by establishing a trusted advisor role and providing consistent, superior relationship management to create a WOW experience for clients and a reference for GroupHEALTH.
  • Support company goals around client retention and prepare renewals and present to clients.
  • Lead and support regular claims experience review and annual renewal meetings.
  • Maintain or exceed established service levels and KPIs.
  • Provide leadership and mentorship of the Benefit Specialists in delivery of the WOW Factor to clients.
  • Support the ongoing training of Benefit Specialists with all aspects of client service, including claims investigations, plan amendments, product knowledge, and updating plan documentation.
  • Develop, coordinate, and deliver client and plan member education sessions, demos, and other presentations in various modalities.
  • Collaborate with the Underwriting department to obtain quotes and alternates.
  • Act as a liaison for managing all escalated claims inquiries.
  • Proactively communicate with and educate clients on new products and services.
  • Understand underwriting arrangements, financial reports for ASO accounts, and claims experience reports; review and monitor where necessary.
  • Oversee complex claim and coverage inquiries along with complex premium and billing inquiries.
  • Manage escalated client matters by providing recommendations and making supported decisions.
  • Provide financial, contractual, and/or administrative analysis and reviews to clients.
  • Analyze claims experience, collaborating with Underwriting on plan design recommendations and pricing.
What to Expect

During the first 90 days, you will learn specific accounts and have a good understanding of them. You will also gain a full understanding of virtual carrier administrative guidelines within 3 months. As a leader, you will mentor co-workers while building and supporting teamwork. You will identify a raving fan of your WOW service and understand financial arrangements and financial reports for ASO accounts.

Requirements
  • You have 3-5 years of related group benefits experience working for an insurer or consultant/broker.
  • You have strong interpersonal and relationship management skills.
  • You have your LLQP.
  • You are proficient in MS office programs.
  • You are comfortable and have experience presenting to groups and facilitating learning sessions.
What You'll Get
  • Competitive compensation.
  • Comprehensive and competitive benefits package.
  • Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
  • Wellness programs to support you in and out of the office.
  • Learn and grow with us through our employee education program.
Why You Will Love Working for GroupHEALTH

We are a fast-growing company, and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us.

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