Tour Guide Team Lead

3 days ago

Calgary, Alberta, Canada Westar Travel Ltd. Full time
Job Summary

We are seeking a highly organized and detail-oriented Tour Guide Team Lead to join our team at Westar Travel Ltd. As a key member of our operations team, you will be responsible for coordinating and supervising the work of our tour guides, ensuring seamless execution of our tours and exceptional customer service.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of tour guides to ensure efficient and effective tour operations.
    • Provide guidance and support to tour guides to enhance their performance and customer service skills.
  • Tour Operations
    • Coordinate and assign tour guides to ensure adequate coverage and minimize downtime.
    • Monitor and maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Client Service
    • Assist clients with special needs and provide exceptional customer service.
  • Administrative Tasks
    • Review and maintain accurate records of tour operations, including client feedback and tour schedules.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a related field.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work under pressure and meet tight deadlines.
    • Attention to detail and organizational skills.
    • Efficient interpersonal skills and client focus.
Work Conditions and Physical Capabilities
  • Work Environment
    • Work in a fast-paced and dynamic environment.
  • Physical Demands
    • Ability to work in a standing position for extended periods.
Personal Suitability
  • Personal Qualities
    • Client focus and efficient interpersonal skills.
    • Organized and able to work under pressure.
  • Work Term
    • Permanent position.
  • Work Language
    • English.
  • Hours
    • 30 to 40 hours per week.

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