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Tour Guide Team Lead

2 months ago


Calgary, Alberta, Canada Universal Explorer Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Tour Guide Team Lead to join our team at Universal Explorer Inc. As a key member of our operations team, you will be responsible for coordinating and managing the activities of our tour guides, ensuring seamless and enjoyable experiences for our clients.

Key Responsibilities
  • Operations Management
    • Coordinate activities with other departments to ensure efficient tour operations
    • Establish and maintain work schedules and procedures to meet business needs
    • Prepare and submit reports to management on tour performance and client feedback
  • Client Support
    • Assist clients with special needs and provide exceptional customer service
    • Coordinate and assign work to tour guides to ensure adequate coverage and client satisfaction
  • Security and Safety
    • Ensure compliance with company security and safety protocols
    • Conduct regular checks to ensure a safe working environment
  • Team Management
    • Lead and motivate a team of tour guides to achieve business objectives
    • Provide guidance and support to team members to improve performance and productivity
  • Administrative Tasks
    • Requisition materials and supplies as needed
    • Maintain accurate records and reports to support business decisions
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 2 years to less than 3 years of experience in a related field
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong organizational and time management skills
    • Attention to detail and ability to maintain accuracy
Working Conditions
  • Work Environment
    • Work in a dynamic and fast-paced environment
  • Physical Demands
    • Ability to work in a standing position for extended periods