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Tour Guide Team Lead
2 months ago
We are seeking a highly organized and detail-oriented Tour Guide Team Lead to join our team at Universal Explorer Inc. As a key member of our operations team, you will be responsible for coordinating and managing the activities of our tour guides, ensuring seamless and enjoyable experiences for our clients.
Key Responsibilities- Operations Management
- Coordinate activities with other departments to ensure efficient tour operations
- Establish and maintain work schedules and procedures to meet business needs
- Prepare and submit reports to management on tour performance and client feedback
- Client Support
- Assist clients with special needs and provide exceptional customer service
- Coordinate and assign work to tour guides to ensure adequate coverage and client satisfaction
- Security and Safety
- Ensure compliance with company security and safety protocols
- Conduct regular checks to ensure a safe working environment
- Team Management
- Lead and motivate a team of tour guides to achieve business objectives
- Provide guidance and support to team members to improve performance and productivity
- Administrative Tasks
- Requisition materials and supplies as needed
- Maintain accurate records and reports to support business decisions
- Education
- Secondary (high) school graduation certificate
- Experience
- 2 years to less than 3 years of experience in a related field
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
- Attention to detail and ability to maintain accuracy
- Work Environment
- Work in a dynamic and fast-paced environment
- Physical Demands
- Ability to work in a standing position for extended periods