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Tour Guide Team Lead

2 months ago


Calgary, Alberta, Canada Universal Explorer Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Tour Guide Supervisor to join our team at Universal Explorer Inc. As a key member of our operations team, you will be responsible for coordinating and managing the activities of our tour guides, ensuring seamless and enjoyable experiences for our clients.

Key Responsibilities
  • Operations Management
    • Coordinate activities with other departments to ensure efficient tour operations
    • Establish and maintain work schedules and procedures to meet business needs
    • Prepare and submit reports to management on tour performance and client feedback
  • Client Support
    • Assist clients with special needs and provide exceptional customer service
    • Coordinate and review work assignments to ensure high-quality service delivery
  • Security and Safety
    • Ensure compliance with company policies and procedures related to security and safety
    • Conduct regular checks to ensure a safe working environment
  • Personal Qualities
    • Excellent communication and interpersonal skills
    • Ability to work independently and as part of a team
    • Flexibility and adaptability in a fast-paced environment
    Requirements
    • Secondary (high) school graduation certificate
    • 2 years to less than 3 years of experience in a related field
    • Ability to work 30 to 40 hours per week
    • Fluency in English