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Mobile Laboratory Patient Service Representative

2 months ago

Kenora District, Canada LifeLabs Full time
About LifeLabs

LifeLabs is a leading provider of community diagnostics laboratory services in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are dedicated to delivering exceptional patient care and service, and we are committed to creating a positive and inclusive work environment.

Job Summary

We are seeking a responsible and patient-oriented individual to join our team in a dual role as a Laboratory Patient Technician and Mobile Laboratory Patient Technician. In this role, you will be responsible for providing high-quality patient care and service, while also working in a mobile laboratory setting to collect and transport specimens.

Key Responsibilities
  • Lab Patient Technician:
    • Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
    • Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
    • Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
    • Maintain client relationships, including responding to inquiries and following up on requests.
    • Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
    • Prepare specimens for transportation and testing.
  • Mobile Laboratory Patient Technician:
    • Organize a daily schedule of visits to facilities and private residences to collect specimens as per physicians' requests, planning your route according to courier times, specimen integrity, and required travel time.
    • Perform phlebotomies, connecting/disconnecting Holter monitors, and performing ECG tracings.
    • Collect and deliver specimens to designated labs for testing.
    • Accession, spin, separate, and prepare for transport to reference lab as required.
    • Book patient appointments, request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
    • Liaise with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.
Requirements
  • Graduate of an approved Laboratory Assistant program or equivalent.
  • Phlebotomy experience.
  • Excellent communication skills.
  • Good computer skills with a minimum typing speed of 40 wpm.
  • Ability to maintain the strictest standards of patient privacy and confidentiality.
  • Valid driver's license with a clean driving record and access to a vehicle.
  • Satisfactory criminal reference check.
What We Offer

At LifeLabs, we offer a competitive compensation package, including benefits and a retirement savings plan. We also provide opportunities for professional development and membership reimbursement, as well as access to preferred rates and discount programs. Our team members are valued and respected, and we strive to create an inclusive and equitable work environment.

How to Apply

If you are a motivated and patient-oriented individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to us through our online application system.