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Service Technician

2 months ago

Kenora District, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Service Technician to join our team at CB Canada. As a Service Technician, you will play a critical role in ensuring the safety and accessibility of our clients by delivering, installing, and repairing custom mobility equipment.

Key Responsibilities
  • Diagnose and Repair
    • Create service orders and quotes in our system
    • Assess and troubleshoot issues with mobility devices
    • Repair manual and power devices and equipment onsite and in-store
    • Repair electrical systems within mobility devices
    • Program and set-up basic power and mobility equipment
    • Install and repair elevating products and solutions
  • Deliver a Motion Customer Experience
    • Build trusting relationships with clients
    • Ensure client needs are met and objectives are achieved
  • Be Flexible and Mobile
    • Travel to client homes and facilities
Requirements
  • Technical Skills
    • Previous experience in a customer service role
    • Exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs
    • Interest in or knowledge of mobility products is beneficial
    • Avid troubleshooter with innovative and efficient problem-solving approach
  • Empathy
    • Ability to navigate any situation in a friendly, professional, and compassionate manner
  • Additional Requirements
    • Lift up to 50 pounds to move or repair equipment and devices
    • Valid driver's license and clean driving record
    • Ability to work flexible hours on occasion to accommodate client needs
Why Join CB Canada?

We are a company committed to making life accessible for all. Our team is dedicated to providing exceptional customer experiences and delivering high-quality mobility solutions. As a Service Technician, you will be part of a dynamic team that values compassion, expertise, and innovation. If you are passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity.