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Service Technician

2 months ago

Kenora District, Canada CB Canada Full time
About the Role

We are seeking a skilled Service Technician to join our team in Kenora. As a key member of our mobility solutions team, you will play a critical role in ensuring our clients' mobility devices are safe and functioning correctly.

Key Responsibilities
  • Diagnose and Repair
    • Create service orders and quotes in our NAV system
    • Assess and troubleshoot issues with client devices
    • Repair manual and power devices and equipment onsite and in-store
    • Repair electrical systems within mobility devices
    • Program and set up basic power and mobility equipment
    • Install and repair elevating products and solutions
  • Deliver a Motion Customer Experience
    • Build trusting relationships with clients
    • Ensure client needs are met and our objective to make life accessible is achieved
  • Be Flexible and Mobile
    • Travel to clients' homes and facilities
Requirements
  • Technical Skills
    • Previous experience in a customer service role
    • Exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs
    • Interest in or knowledge of mobility products is beneficial
    • Avid troubleshooter with innovative and efficient problem-solving approach
  • Empathy
    • Provide clients with the best Motion customer experience by navigating any situation in a friendly, professional, and compassionate manner
  • Additional Must-Have Requirements
    • Lift up to 50 pounds to move or repair equipment and devices
    • Valid driver's license and clean driving record; travel to client sites occasionally required
    • Willing to work flexible hours on occasion to accommodate clients' needs
Why Join Motion?

At Motion, we're committed to making life accessible for all. We're a company that values compassion, knowledge, and expertise. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we'd love to hear from you.

We're an equal opportunity employer and are committed to providing reasonable accommodations. If you require assistance during the application process, please don't hesitate to contact us.

We've implemented several measures to reduce the risk of exposure to Covid-19, including ensuring safe physical distancing, providing personal protective equipment, and disinfecting all locations regularly.