Guest Experience Specialist
3 weeks ago
Deliver Exceptional Guest Experiences as a Guest Services Agent at Fairmont Vancouver Airport
We are seeking a dedicated and service-oriented individual to join our team as a Guest Services Agent. In this role, you will be the first point of contact for our guests, ensuring they have a memorable and positive experience from check-in to departure.
Your Responsibilities:
- Provide warm and professional service to every guest, exceeding their expectations.
- Manage guest check-in and check-out processes efficiently and accurately.
- Respond promptly and courteously to guest requests and inquiries.
- Offer comprehensive information about hotel facilities and amenities.
- Collaborate with colleagues to ensure seamless guest experiences.
- Promote hotel services and offerings, enhancing guest satisfaction.
Your Qualifications:
- A genuine passion for delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to multitask effectively in a fast-paced environment.
- Previous experience in a customer-facing role is preferred.
- Flexibility to work various shifts, including overnight hours.
- Proficiency with hotel management systems (e.g., Opera Cloud).
- Fluency in English; additional languages are an asset.
Join our team at Fairmont Vancouver Airport and contribute to creating unforgettable guest experiences
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