Guest Experience Specialist

3 weeks ago


Richmond, British Columbia, Canada Accor Full time

Deliver Exceptional Guest Experiences as a Guest Services Agent at Fairmont Vancouver Airport

We are seeking a dedicated and service-oriented individual to join our team as a Guest Services Agent. In this role, you will be the first point of contact for our guests, ensuring they have a memorable and positive experience from check-in to departure.

Your Responsibilities:

  • Provide warm and professional service to every guest, exceeding their expectations.
  • Manage guest check-in and check-out processes efficiently and accurately.
  • Respond promptly and courteously to guest requests and inquiries.
  • Offer comprehensive information about hotel facilities and amenities.
  • Collaborate with colleagues to ensure seamless guest experiences.
  • Promote hotel services and offerings, enhancing guest satisfaction.

Your Qualifications:

  • A genuine passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Ability to multitask effectively in a fast-paced environment.
  • Previous experience in a customer-facing role is preferred.
  • Flexibility to work various shifts, including overnight hours.
  • Proficiency with hotel management systems (e.g., Opera Cloud).
  • Fluency in English; additional languages are an asset.

Join our team at Fairmont Vancouver Airport and contribute to creating unforgettable guest experiences



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